Exchange, Return, or Cancellation Policy

The customer may cancel their order as long as it has not yet been processed, directly through the customer area at https://shopify.com/97759658367/account. Once the order has been processed, cancellation is no longer possible, and the customer may request an exchange or return under the terms indicated below.

Right of free withdrawal

As provided by law, Gloop Baby allows the exchange or return of items within 14 days of delivery of the order, provided they meet certain requirements, namely:

• the items are in their original packaging;
• the items show no signs of handling or alteration;
• the items are returned with all original documentation, namely the invoice and packaging.

Return shipping costs are the Customer's responsibility. The item must be properly protected to avoid damage during transport.

The refund will be made using the same payment method used for the purchase, within a maximum of 14 days after receipt and validation of the returned item.

Defective products

If the item received is defective or does not correspond to what was ordered, the Customer must report the situation within 14 days of delivery, via https://shopify.com/97759658367/account or by email to geral@gloopbaby.com, indicating the reason, the invoice number and the product reference.

In this case, Gloop assumes the shipping costs for the returned item.

Exclusions

The right of free withdrawal does not apply to items made according to the Customer's specifications or clearly personalized.