Legal notice
Dear customer,
To support you in exercising your right to complain to an official, independent, and impartial body, and in accordance with Law No. 144/2015, of 8 September 2015, we have gathered some information to assist you in this process.
If you are not satisfied with the solution offered by our company regarding a dispute, you may contact one of the Alternative Dispute Resolution Entities, whose contact details we provide below:
- CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
Email: cniacc@unl.pt - CIMAAL – Algarve Center for Information, Mediation and Arbitration of Consumer Disputes
Tel.: 289 823 135;
Email: cimaal@mail.telepac.pt - Coimbra District Consumer Dispute Arbitration Center
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com - Lisbon Consumer Dispute Arbitration Center
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
director@centroarbitragemlisboa.pt - Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt - Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
Email: geral@ciab.pt - Autonomous Region of Madeira Consumer Dispute Arbitration Center
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;