* Free shipping on orders over €100 (except Switzerland and the UK).

Once your order is ready, you will receive order tracking information via email.
This email will contain the tracking code and a link so you can access the carrier's page and track the delivery of your order to your desired address.

Yes, simply indicate in the delivery address field where we should send your order.

After receiving your order, if there is any problem/defect with the item or if for any reason you change your mind or are not satisfied, you have 14 days to exchange or return the purchased item.

To do this, you must contact Gloop via the email address geral@gloopbaby.com, indicating the reason, the invoice number, and the product reference to be returned or exchanged.

Products to be returned or exchanged must be accompanied by their original packaging, with all labels intact and showing no signs of use.

They must be properly protected to avoid damage during transport. The customer is entirely responsible for the costs of transport and/or return shipping. In the case of returns due to a defective item, Gloop will cover the shipping costs of the returned item.

Refunds are always issued to the original payment method and processed within 14 days of the items being received at the returns center.

You will receive an email notification confirming that your order has arrived at the collection center and that the order amount has been refunded.

We offer the following payment methods:

• MBWay
• Multibanco Reference
• Visa
• MasterCard
• Apple Pay
• Google Pay
• Paypal
• Bank Transfer

You don't need to create an account on our website to place an order. You can also make a purchase as a "guest".

If you wish to change the address on an order, you will need to place a new order. To do this, please send an email to geral@gloopbaby.com as soon as possible so that we can check if it's possible to cancel the current order.

If you wish to cancel an order, please send an email to geral@gloopbaby.com as soon as possible so that we can check if cancellation is possible .

If the order has already been processed, Cancellation will not be possible, but you can return it later according to the terms and conditions.

If you created an account , you can check the status of your order in My Account and track it.

If you have any questions, please contact us via email at geral@gloopbaby.com.

1. You should start by viewing the items you want, and by entering the header categories you can choose the type of product you want, for example: Babygrow, Diapers, Nest Bed, Protector, etc.

2. By clicking on the article, the product page will appear where you will find the article in detail, including price, reference, composition and precautions to be taken.

3. Choose a size/item and click "Add". Then, you can choose to continue viewing items in the previous sequence or finalize the order process. To start the order process, click "View cart".
If you have a coupon or promotional code that you want to use to reduce the value of your purchase, enter the code and click "Apply Coupon".

4. To process your order, you must click on "Finalize order".
Next, you must fill in the information for issuing the invoice, as well as your preferred payment method (Multibanco, MBWay, Apple Pay, Google Pay, Credit Card, Paypal, or Bank Transfer).

5. Confirm your purchase. Once successful, you will receive a message informing you that your order has been successfully placed. Shortly after, you will also receive an order confirmation email.

• We advise you to check the information available on the product labels or pages regarding composition and washing instructions. In any case, we offer some recommendations:
• When washing clothes, you should separate them by color and according to the level of soiling, in order to avoid exposing the garments to longer cycles than necessary;
• Washing at high temperatures damages the integrity of fabrics and makes colors less vibrant, so try washing at low temperatures.
• Direct sunlight causes colors to fade, so try to dry them in places protected from direct sunlight.
• Detergent is a cleaning agent, but it can also cause abrasion to fabrics, so try to use the recommended amounts and never in excess;
• For best results in the washing cycle, try not to fill the drum completely, so as to allow the clothes to move freely, allowing for better cleaning and washing.

Note: Measurements are approximate. If you are between two sizes, we recommend choosing the larger size.